CHW Supportive Services Job Description
***Must be vaccinated***
Welcome to Symmetry Behavioral Health Systems where we’re building communities one family at a time! Please view the Job Description below and use the Schedule button to chat with our team for our application pre-screening.
Job Overview
Community Health Workers for Supportive Services are responsible for moving the health of our communities forward through Case Management Services. The purpose of this position is to make our community aware of community resources to those families adversely impacted by COVID-19. As a member of the Symmetry Behavioral Health Systems (SBHS) Outreach Team it is your responsibility to make sure that you are prompt/punctual, properly PPE attired, and professional.
Duties are, but not limited to the following:
Provide case management which must focus on improving clients' health and wellness, promoting autonomy through advocacy, communication, education, identification of service resources, and linkages to a medical home and other services and provide support.
Serve as a liaison between health/social services and the community to facilitate access to care and improve service delivery quality and cultural competence, resulting in better health outcomes.
Partner with health agencies, community-based organizations, faith-based groups, recreation centers and other programs in priority areas.
Serves at a minimum 20 – 30 maternal health clients each month.
Use a holistic approach to case management services that consider the whole person's well-being, including physical, psychological, social, and spiritual care.
Engage community members in the development and implementation of the program, including but not limited to hiring individuals indigenous to the target population.
Attend specialized training on the community health worker model, and the CHW(S) must complete an approved Community Health Worker training or course.
Training on trauma-informed care and or resilience is recommended but not required.
Integrate NC CARE360 into your operational practices. Training will be provided.
Make referrals and linkages to address individual needs.
Provide listing or summary to linkages to medical and social support services via a quarterly report.
Document “active” referrals including the number of persons referred and the number of clients who link with services.
Track referrals made to collaborating agencies in order to assess the effectiveness of the referral process.
Re-engage individuals participating in the program, who may have fallen out of care.
Maintain records/documentation on all clients participating in this program.
Adhere to written procedures to ensure client records related to services maintain confidential.
Contain signed and dated confidentiality statements, which must be updated annually.
Adhere to Client records reporting i.e.
Eligibility for participation in program.
Proof of condition.
Proof of Mecklenburg County residency.
Client demographics and associated risk categories.
Client attendance or participation date.
Submitting invoices for the following:
List type of services provided.
Client services provided.
Number of clients served.
Want to chat with the team to learn more before submitting an application? Schedule a 15 minute pre-application interview and q&a with the button above.